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Bentley thrives as super-rich embrace unprecedented levels of personalization amid economic struggles

As households grapple with inflation and energy crises, Bentley’s CEO Adrian Hallmark notes a resilient market among the world’s wealthiest, where customized cars fetch jaw-dropping prices and push the boundaries of luxury.

Despite economic slowdowns affecting many sectors, Bentley has experienced a boom in sales, with operating profits reaching €589 million (£502 million) in 2023 – the company’s second-best performance ever. This success is fueled by an appetite for personalization among affluent buyers, who spare no expense in tailoring their vehicles to exclusive specifications.

Hallmark highlights that the era of customization extends far beyond traditional extravagances. Buyers opt for bespoke features like racy carbon fibre components, personalized emblems, and even incorporating wood from their private forests into their cars. Such attention to detail elevates the cost of these luxury vehicles to staggering heights, often doubling or tripling the standard price.

The trend toward customization isn’t limited to Bentley alone; competitors like Rolls-Royce Motor Cars are also pushing boundaries with unique options, such as paint jobs containing crushed diamonds and night sky-themed roofs illuminated by LED lights.

While the luxury market thrives on personalization, Bentley faces challenges transitioning to zero-emission vehicles. Delays in launching its first electric car until 2026 highlight industry-wide struggles with battery technology and carbon neutrality goals. Despite setbacks, Bentley remains committed to an all-electric future, navigating shifts in government policies and market demands.

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